Xoom

I have been using Xoom for over 10 years. Recently I started using it more often as I've been traveling abroad and would often need to make transfers to friends as I was having difficulties withdrawing money.

Every time I made a transfer, Xoom would block it and send me an email asking to respond to clear the transfer. The message was very vague with no clear instructions on what was needed to be done, and I never got a response after responding (this happened several times). I then would call customer service, who after a long time would finally tell me to call another department which was often closed considering the time difference and urgency. When I would finally get a hold of the verification department, they'd ask a few questions, then tell me to wait a few days to clear the transfer.

This would happen every single time. Finally, my last transfer was cancelled instead of cleared, and then I received a notification saying my account was closed with no explanation. I responded to the email several times with no response. I also called and no one could explain and share the contact of the department that can help.

They simply closed my account.

I cannot even log in to refer to the records of more than 10 years that I've been using them. This was extremely disrespectful and caused lots of major problems for me while traveling abroad for several months.

I was so upset of them not sending the funds that they already received payment for 1 week ago directly from my bank account. I finally asked for their supervisor.

The Xoom customer service said the supervisor will get to me in about 20 min and put me on hold, but it became over 2 hours of being on hold. I waited, because I did not want to talk to another front line Xoom customer service rep that did not know the answer. They said the receiving bank had technical issues and not being able to receive Xoom funds, but just for me to check their statement, I used another remittance company and it went to the same receiving bank within an hour. So the Xoom customer service rep was lying.

Really bad customer service and they just want to hold the money for awhile longer to get more interest on it or maybe they are doing a Ponzi scheme. I will never use them again!!

I sent money 5 times via Xoom without issues. This 6th time was a nightmare.

The app shows that the transfer was sent, but the receivers and her bank say it is not in the account. Apparently the international transfer goes to a business partner for that country and through a messenger service they send the funds to the specific bank you are transferring too. Well, I have been waiting 30 days for a resolution and they only tell me they need to wait for the bank to respond back and they don't reach out again.

They also informed me it could take unto 4 weeks for my money to be refunded " if the bank shows the error with the transfer" I rather go the old school way and not waits months to get my money back. Western union here I come!

Hello

About a month ago, I transferred 800eur from my Paypal account via Xoom to a friend, a transaction that was completed successfully by XOOM: https://prnt.sc/rr_36qVYTKBH

unfortunately, my friend was informed by Payoneer that this transaction could not be completed because the money was sent by a private person and Payoneer only accepts money from a company. I talked to the people from Payoneer via Live Chat chat and they assured me that the money was returned to XOOM, here is the proof of the discussion:

https://prnt.sc/G9T7rPnc3bYd

https://prnt.sc/cnk-KkpNxAlq

After almost 1 month, the money was not returned in to my Paypal account.

Please tell me what is happening with this money because a lot of time has passed, and I want the money to be returned to me URGENTLY.

I am waiting for an urgent answer.