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I tried to wire to three people in Nigeria and Ghana. I was asked stupid questions as if everyone is a scammer. Even when I answered I said wait a minute. Are you going to baby sit my financial decisions every time I go to wire money? My account was shut down. Everyone...
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1.0
I didn't like
  • Discrimination
#1392477
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1. After we opened Xoom account, & processed a small money transfer to my sister-in-law in Mexico, Xoom cancelled our account without giving us any reason at all. 2. So we assumed the transaction was cancelled as well (a rather logical assumption, wouldn't you think?)...
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1.0
I didn't like
  • Closing account without any reason
#1351065
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I sent money on 5/25 online through xoom. On the same day, the amount of money was deducted from my account & on the same day, I received several email correspondence (about 3 of them) saying that my transaction was completed. Unfortunately, it was not, till on 6/7,...
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#1279243
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I had to send money to my family immediately and for that only reason I had chosen xoom. i followed all the process of expediting the transfer and still it gets held up.. why??? technical issue with the bank which takes forever for them to resolve... seriously guys.....
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#1278123
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Thanks for reading this, it might help you and save time if you are in a hurry to send money to your loved ones. I made a bank to bank transfer couple of days back just as they mention on their site it takes less than 3 minutes. I had to make numerous attempts by...
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1.0
I didn't like
  • Incompetent
#1273634
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After repeatedly asking for MORE AND MORE ID's, bankstatements, Passport etc.. they still continued to WAIST my time and STILL Canceled my transaction, I found I minor error in the street address of the recipient so tried a new transaction with the address corrected it...
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#1241189
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I have been using Xoom services for over 3 years. I sent 50 dollars to my niece for her birthday this year and that initiated a verification process. I have also been a paypal account holder for a very long time. Today the verification department asked for my bank...
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1.4
#1173748
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I have used XOOM over 100 times to send from U.S>. to Philippines. WU and Moneygram constantly gave me problems. I felt guilty when nothing went wrong. Now neither one will let me send via internet. I have to go to office and pay a substantially higher price. XOOM to...
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3.9
I liked
  • But only use debit card
#1140496
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One of the worst service by xoom not just once it happend many times. They say instant deposit to HDFC bank and when I send the amount they will hold the money for 4 business days. If I want to wait for 4 business days thn whats the use of sending money if thr is an...
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#1100907
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Contact Xoom

Mailing Address:
Xoom Corporation
100 Bush St, Suite 300
San Francisco, California 94104
United States
Phone:
(415) 395-4225
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Wow... I am experiencing the WORST customer experience ever from XOOM. I've used xoom before and liked them. Clearly that was before Paypal bought them. Good then and HORRIBLE now. They asked me to send a current bank statement and a current government issued ID. I...
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Anonymous
Bill L

Same here. They want personal information with no response seems they are stockpiling personal information for some collection and storage agency.Luckily my bank refused to re...

1.8
#1052731
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