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Bad customer service

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i tried to transfer money from paypal to my checking account. xoom required lots of personal information. when i refused they canceled my transaction. they said i didnt need my money. they will not give me my money until i give them personal information. they are now a chinese company who is only interested stealing your money.

User's recommendation: stay away from this company.

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ID
#2339875 Review #2339875 is a subjective opinion of poster.
Service
Xoom Money Transfer
Pros
  • Are a ripoff chenese company
Cons
  • Are a ripoff chenese company
  • Are a ripoff chinese company
Loss
$250
Preferred solution
release my money!
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New Reviewer
Xoom - Horrible Customer Service
Xoom - Horrible Customer Service
Xoom - Horrible Customer Service
So this company is supposed to need proof of identity before processing transactions. Yet somehow, someone managed to use my old PayPal credentials (I was under the impression that the account was long since deactivated) to open a fraudulent Xoom account, and process a...
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1 comment
#1933912

Same thing happened to me

ID
#2085643 Review #2085643 is a subjective opinion of poster.
Cons
  • Do not follow their own promises deaf customer service staff
  • Incompetent
  • Horrible compliance customer care
Preferred solution
Provide me with the name and contact information of the financial institution that issued the fraudulent card so I can resolve this issue already! Also, delete the fraudulent transaction from the account.

Money not being recievef

Xoom - Money not being recievef
I have sent 5 $500.00 and two have been received I have used xoom many times and have never had this much trouble I now have five transactions that have not been received what is going on
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ID
#2604941 Review #2604941 is a subjective opinion of poster.
Location
Nashville, Tennessee

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New Reviewer

Stole money

They took $120.99 out without my permission and I dont know what this company is all about and they lied and said I will get my money back and it has been over 10 Business days and still nothing

User's recommendation: Get rid of paypal.

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ID
#2595370 Review #2595370 is a subjective opinion of poster.
Loss
$121
Preferred solution
Full refund
New Reviewer

772643****

Xoom - 772643****
Xoom - 772643****
Xoom - 772643****
I have bad experience . First of all I sent money to the Philippines name is M.lhuillier this teller saying Xoom.com have problems they dont want to release my money from philippines The transaction was saying is complete my family trying to pick up the money in the Philippines the teller telling them is not ready there a problem so now my money is on hold for Ben though saying my messages that my money is ready to pick up. I want to cancel the transaction now as possible. This is the first time happening to me.

User's recommendation: Needs straight your system properly.

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ID
#2584515 Review #2584515 is a subjective opinion of poster.
Location
Roslindale, Massachusetts
Loss
$100
Preferred solution
Full refund
New Reviewer

Cancelar

No escribí el nombre de la persona que resume el dinero quiero cancelarlo ya lo envié de nuevo gracias
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ID
#2520503 Review #2520503 is a subjective opinion of poster.
Loss
$150

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New Reviewer

A lot withdrawals from my bank account

I sent money to my family $3,256.00 dollars and well this people had withdrawn $14,000.00 altogether and also booked my account so I just cant see nothing about why they withdraw so much money. Please help me to find out how I can file a complaint with government cause this is not a fair neither ethical practice!! My family is suffering cause they need money and Im not able to send it cause there is not money in my bank account!!! Thank you.

User's recommendation: Don’t use XXOM!!!!

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ID
#2495590 Review #2495590 is a subjective opinion of poster.
Service
Xoom Money Transfer
Cons
  • Inconsistent
  • Horrible compliance customer care
  • Total lack of communication
Loss
$12000
Preferred solution
Full refund

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New Reviewer

LOUSY CUSTOMER SERVICE

They hung up on me saying no one is available to take your call, please try later. Ever since PayPal has taken over this company has gone down the drain.

User's recommendation: Stay away from Xoom.

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ID
#2489031 Review #2489031 is a subjective opinion of poster.
Pros
  • Quick
Cons
  • May take too long
Loss
$300
Preferred solution
Deliver product or service ordered

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New Reviewer

Money transfer

cannot pick up money at krogrts or at home. cant get help. customer service CLOSED on sundays? DO NOT TRUST THEM OR PAYPAL. I HAVE A GRAND THAT I CANT gp through westerm unoongo
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ID
#2478590 Review #2478590 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Need money back

Need the money back which the transaction was cancelled. Please return the money as soon as possible.
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ID
#2473828 Review #2473828 is a subjective opinion of poster.
Service
Xoom Money Transfer
Pros
  • When they let you send money its great
Cons
  • Horrible compliance customer care
Preferred solution
Full refund
New Reviewer

Transaction

I have been getting the same automated response, saying that nobody is available to answer the call right now from past 15 attempts.
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ID
#2460087 Review #2460087 is a subjective opinion of poster.
Location
Herndon, Virginia

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New Reviewer

Money sent not received

Money not received in the Philippines. It says unavailable transaction. Sent 3/3/2021 but when claimed can't produce at the end due to reason unavailable transaction. How can it be when minutes after my transaction money already taken from my account.

User's recommendation: Don't trust this xoom anymore.

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ID
#2448252 Review #2448252 is a subjective opinion of poster.
Service
Xoom Money Transfer
Cons
  • Poor customer service
Loss
$1005
Preferred solution
Full refund

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New Reviewer

Refusal to compensate and refund

Made money transfer 8/2/2021. Xoom never completed transaction just sent to their partner. Then cancelled after 3 weeks and now xoom REFUSE to respond to paypals many requests to release my refund from being witheld. Leaving me with no money for a month. Called many times but never answered. Only get auto response emails. Totally angry at this. I need compensation.

User's recommendation: Be careful. It has made me scared to use this once great service. Very poor customer service.

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ID
#2440720 Review #2440720 is a subjective opinion of poster.
Service
Xoom Money Transfer
Pros
  • When they let you send money its great
Cons
  • Non existent customer service
  • Bad customer care
  • Ignores paypal customer service responses requests
Loss
$60
Preferred solution
Compensation for undue stress and left me for 3 weeks with no money and no resolution from them. Lost money on expensive calls trying to contact. but always failed. Sent transaction to partner not me. Xoom REFUSED respond to paypal request delay my refund
New Reviewer

Transfer canceled

Still havent had this fixed its been 1 month iive been trying to use my money card from wlamart and theres always a problem orbitr cancels

User's recommendation: Get someone on the phone.

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ID
#2439577 Review #2439577 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Preferred solution
Let the company propose a solution

Xoom sucks.

I just wanted to transfer a relatively small amount of money from my account to another bank within the state to buy an old car. It took days. I could have had a cashier's check cut, mailed and deposited in the time it took for this EFT. They took the money out of my account just fine. They took forever to deposit it. The only reason I used Xoom as it was a PayPal company and they advertised "almost instant" transfers. What a crock. I'm still waiting for them to deposit money that the removed from my account days ago. .

User's recommendation: Just get a cashier's check cut and mail.

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ID
#2431624 Review #2431624 is a subjective opinion of poster.
Location
Austin, Texas

Worst company ever

xoom fails to verify information from get go and thrives in giving you a hard time through transactions you send....I was sending money from my US account to my other account in my country and its still an issue. My whole family is quiting xoom...I will email usain to quit xoom
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ID
#2426466 Review #2426466 is a subjective opinion of poster.
Cons
  • Not worth it
Preferred solution
never ...done with this con company

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Verified Reviewer
New Reviewer

Not as described

I used Xoom to transfer for a cash pickup - money deducted from my bank. 4 days later they still have not released it for the person to pick up the cash.

User's recommendation: Do not use if you need to send money quickly.

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ID
#2423144 Review #2423144 is a subjective opinion of poster.
Service
Xoom Money Transfer
Pros
  • Easy to use
Cons
  • Poor customer service
  • Takes days to over a week for the cash to be available

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