Xoom

I was so upset of them not sending the funds that they already received payment for 1 week ago directly from my bank account. I finally asked for their supervisor.

The Xoom customer service said the supervisor will get to me in about 20 min and put me on hold, but it became over 2 hours of being on hold. I waited, because I did not want to talk to another front line Xoom customer service rep that did not know the answer. They said the receiving bank had technical issues and not being able to receive Xoom funds, but just for me to check their statement, I used another remittance company and it went to the same receiving bank within an hour. So the Xoom customer service rep was lying.

Really bad customer service and they just want to hold the money for awhile longer to get more interest on it or maybe they are doing a Ponzi scheme. I will never use them again!!

I sent money 5 times via Xoom without issues. This 6th time was a nightmare.

The app shows that the transfer was sent, but the receivers and her bank say it is not in the account. Apparently the international transfer goes to a business partner for that country and through a messenger service they send the funds to the specific bank you are transferring too. Well, I have been waiting 30 days for a resolution and they only tell me they need to wait for the bank to respond back and they don't reach out again.

They also informed me it could take unto 4 weeks for my money to be refunded " if the bank shows the error with the transfer" I rather go the old school way and not waits months to get my money back. Western union here I come!

Hello

About a month ago, I transferred 800eur from my Paypal account via Xoom to a friend, a transaction that was completed successfully by XOOM: https://prnt.sc/rr_36qVYTKBH

unfortunately, my friend was informed by Payoneer that this transaction could not be completed because the money was sent by a private person and Payoneer only accepts money from a company. I talked to the people from Payoneer via Live Chat chat and they assured me that the money was returned to XOOM, here is the proof of the discussion:

https://prnt.sc/G9T7rPnc3bYd

https://prnt.sc/cnk-KkpNxAlq

After almost 1 month, the money was not returned in to my Paypal account.

Please tell me what is happening with this money because a lot of time has passed, and I want the money to be returned to me URGENTLY.

I am waiting for an urgent answer.

Please don't waste your time like I did, Xoom money transfer is a horrible service and I would never recommend it to anybody plus all I received from Xoom was an outdated email address, terrible phone support, and bad verification for their recipients who don't want to work. This is what I've emailed to Xoom but they probably didn't read it and don't care.

Terrible customer service:

I wanted to write this email to whom it may concern because I would like to appeal the suspension placed on my Xoom account. I also would like to notify PayPal and Xoom that I got scammed and I will never send money to this recipient Brian Mungai or Abigail Karanja ever again.

My full name is Kevin Palma-Gamboa, however the xoom account used to send the money was xpresanime@***.com and kevindiegopalma@***.com which are also paypal accounts owned by me. I apologize for the inconvenience that it may have caused and I have already reported Abigail Karanja using kevindiegopalma@***.com. This recipient is a scammer and they have sent a fake check and then asked me to send the money through Xoom.

I did not know they were from Nairobi, Kenya.

I would definitely ask Paypal's fraud department to please verify these two email addresses from the scammers abbiepriyah33@***.com and brianmwaniki07@***.com and make sure to ask for their ID or identification because they are using instagram to commit the scams and this is not the recipients I meant to send money to. I have not met these people in person and do not know them.

Again, this was my side of the story: I had sent money to a bad person outside the United States to Kenya and I paid the price for it. I was in a toxic and negative relationship where the person was abusing me and calling me for money every day and I have the proof in the pictures. I will never send money using Xoom ever again.

I called them with some explanation of this but their customer service agents are in another country like the Philippines or India or and could care less.

Xoom money transfer is also expensive and has way too many fees.

The fact that they closed my account but won't close the account of the "person" in Africa shows that they don't care about the consumer. I can provide my ID and verify my identify but they haven't even verified the scammer in Africa with anything and this is why I will never recommend nor use Xoom ever again.

There are people out there who want to hurt you and abuse you and Xoom is a bad service to use.