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Xoom - Horrible

I'M FURIOUS WITH THIS COMPANY. IT'S THE WORST COMPANY I HAVE EVER DONE BUSINESS WITH. I SENT MONEY LAST NIGHT, ONLINE, BECAUSE THEY SAID THE MONEY WAS GOING TO BE AVAILABLE TODAY TO THE RECEIVER. THEY LIED!!! THE MONEY IS NOT AVAILABLE. THEY HAVE A 877-225-1415 FOR THEIR CUSTOMER SERVICE BUY IT'S AN SCAM. THEY WILL BLOCK YOU. THEY HAVE A RECORDER FOR SCAMERS ASKING MORE INFORMATION. I DID THE TRANSFER BECAUSE IT'S A PAYPAL COMPANY. I'M RIGHT NOW ASKING THIS COMPANY TO RESOLVE MY PROBLEM, BECAUSE THEY ALREADY TOOK THE MONEY FROM MY BANK ACCOUNT. I'M PLANNIG TO FILE A FORMAL COMPLAINT WITH THE FTC AND ALSO REPORT THEM AS AN SCAM. IT'S ILLEGAL TO HOLD THE CUSTOMER'S MONEY AND NOT RELEASE IT.
#1449475
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Processing money transfers via XOOM will lead to a never-ending probe of your personal and financial information and history. I don't believe they have any intention of transferring the money. Their real intent is to gather financial data for sale to third parties....
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IntrepidHimalayan680
IntrepidHimalayan680

Had a similar experience! They're probably selling the personal data. As some of the other reviews stated below, they might be discriminating against people sending money to d...

1.0
I didn't like
  • Fraudulent intrusion into my financial privacy
#1448419
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I tried to wire to three people in Nigeria and Ghana. I was asked stupid questions as if everyone is a scammer. Even when I answered I said wait a minute. Are you going to baby sit my financial decisions every time I go to wire money? My account was shut down. Everyone...
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1.0
I didn't like
  • Discrimination
#1392477
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1. After we opened Xoom account, & processed a small money transfer to my sister-in-law in Mexico, Xoom cancelled our account without giving us any reason at all. 2. So we assumed the transaction was cancelled as well (a rather logical assumption, wouldn't you think?)...
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1.0
I didn't like
  • Closing account without any reason
#1351065
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I sent money on 5/25 online through xoom. On the same day, the amount of money was deducted from my account & on the same day, I received several email correspondence (about 3 of them) saying that my transaction was completed. Unfortunately, it was not, till on 6/7,...
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#1279243
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I had to send money to my family immediately and for that only reason I had chosen xoom. i followed all the process of expediting the transfer and still it gets held up.. why??? technical issue with the bank which takes forever for them to resolve... seriously guys.....
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#1278123
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Thanks for reading this, it might help you and save time if you are in a hurry to send money to your loved ones. I made a bank to bank transfer couple of days back just as they mention on their site it takes less than 3 minutes. I had to make numerous attempts by...
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1.0
I didn't like
  • Incompetent
#1273634
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After repeatedly asking for MORE AND MORE ID's, bankstatements, Passport etc.. they still continued to WAIST my time and STILL Canceled my transaction, I found I minor error in the street address of the recipient so tried a new transaction with the address corrected it...
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Anonymous
WK

Same experience. Been a customer for many years with many transactions. Some smooth, some a headache but the most recent tops the cake. Complied with all of their information ...

#1241189
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Xoom verification process will cause customer loss

I have been using Xoom services for over 3 years. I sent 50 dollars to my niece for her birthday this year and that initiated a verification process. I have also been a paypal account holder for a very long time. Today the verification department asked for my bank statement. I was not about to give some guy from the Philippines my bank info or my driver license. But their verification process boils down to harassment and I am taking my business elsewhere.
1.4
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
#1173748
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Contact Xoom

Mailing Address:
Xoom Corporation
100 Bush St, Suite 300
San Francisco, California 94104
United States
Phone:
(415) 395-4225
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I have used XOOM over 100 times to send from U.S>. to Philippines. WU and Moneygram constantly gave me problems. I felt guilty when nothing went wrong. Now neither one will let me send via internet. I have to go to office and pay a substantially higher price. XOOM to...
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3.9
I liked
  • But only use debit card
#1140496
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