Xoom
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Xoom Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xoom has 1.7 star rating based on 87 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: When they let you send money its great, Easy when it works, But only use debit card.
Cons: Horrible compliance customer care, Bad customer care, Incompetent.Recent recommendations regarding this business are as follows: "Cancel PayPal/Venmo accounts- not safe!", "nothing", "AVOID.", "Choose your options carefully.", "Most of the time good . Very quick & easy.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xoom has 1.7 star rating based on 87 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: When they let you send money its great, Easy when it works, But only use debit card.
Cons: Horrible compliance customer care, Bad customer care, Incompetent.Recent recommendations regarding this business are as follows: "Cancel PayPal/Venmo accounts- not safe!", "nothing", "AVOID.", "Choose your options carefully.", "Most of the time good . Very quick & easy.".
Most users ask Xoom for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Xoom Reviews
"To know the reason why ?"
Dear Maam / Sir Good Day I am reaching to your good office here in XOOM for my reason that I can't claim or get money in XOOM Outlet here in Cebu Philippines ....
"Can't access to my Xoom account."
Nobody helping me yet. It is almost one month and nothing yet I can't send money to other country. I hope they read this message and call me back or send me...
Miami, Florida
Blocked account
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tygh Valley, Oregon
Fraud/PayPal refuses to refund
Even when xoom finished investigation proving it was not me that transferred money. And filed report with that information, PayPal still refuses refund.
How is that possible? Be very careful!
PayPal- Xoom-Venmo all owned by PayPal. I had Never heard of Xoom and had NO ACCOUNT WITH THEM- and still, PayPal will not refund my money!!!!!
- Took money even when i had no acct with xoom
Preferred solution: Full refund
User's recommendation: Cancel PayPal/Venmo accounts- not safe!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Paolo the worst rep and Company ever
- Horrible compliance customer care
Preferred solution: Paolo the rudest most unprofessional representative I dealt with in 6 Plus decades on earth. Horrible service 1 hour on the phone promises promises never lets the transaction go through and disconnects me with no explanation. Rude and disgraceful.
Levittown, Pennsylvania
Can't access to my Xoom account.
User's recommendation: nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Warning for other people.
- Inefficient useless incompetent non existent customer service
Preferred solution: Apology
User's recommendation: AVOID.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I can’t rate this sorry
My payment still on hold, and my account has not been restored yet
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I can't send money to a debit card
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Providence, Rhode Island
The Xoom website won't allow my money transfer to my bank.
User's recommendation: Choose your options carefully.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Asgherhameed062@***.com
User's recommendation: Hameed asgher
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Xoom money transfer sucks and I got scammed and Xoom closed my account
Please don't waste your time like I did, Xoom money transfer is a horrible service and I would never recommend it to anybody plus all I received from Xoom was an outdated email address, terrible phone support, and bad verification for their recipients who don't want to work. This is what I've emailed to Xoom but they probably didn't read it and don't care.
Terrible customer service:
I wanted to write this email to whom it may concern because I would like to appeal the suspension placed on my Xoom account. I also would like to notify PayPal and Xoom that I got scammed and I will never send money to this recipient Brian Mungai or Abigail Karanja ever again.
My full name is Kevin Palma-Gamboa, however the xoom account used to send the money was xpresanime@***.com and kevindiegopalma@***.com which are also paypal accounts owned by me. I apologize for the inconvenience that it may have caused and I have already reported Abigail Karanja using kevindiegopalma@***.com. This recipient is a scammer and they have sent a fake check and then asked me to send the money through Xoom.
I did not know they were from Nairobi, Kenya.
I would definitely ask Paypal's fraud department to please verify these two email addresses from the scammers abbiepriyah33@***.com and brianmwaniki07@***.com and make sure to ask for their ID or identification because they are using instagram to commit the scams and this is not the recipients I meant to send money to. I have not met these people in person and do not know them.
Again, this was my side of the story: I had sent money to a bad person outside the United States to Kenya and I paid the price for it. I was in a toxic and negative relationship where the person was abusing me and calling me for money every day and I have the proof in the pictures. I will never send money using Xoom ever again.
I called them with some explanation of this but their customer service agents are in another country like the Philippines or India or and could care less.
Xoom money transfer is also expensive and has way too many fees.
The fact that they closed my account but won't close the account of the "person" in Africa shows that they don't care about the consumer. I can provide my ID and verify my identify but they haven't even verified the scammer in Africa with anything and this is why I will never recommend nor use Xoom ever again.
There are people out there who want to hurt you and abuse you and Xoom is a bad service to use.
- Money transfer is fast
- Rude customer service
- Bad customer service
- Inability to solve foreign scams
Preferred solution: Apology
User's recommendation: Don't come here avoid using Xoom and find another money transfer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redmond, Washington
Failure to send money to India
User's recommendation: Most of the time good . Very quick & easy.
Santa Maria Da Feira, Continental Portugal
Transfer not arrived
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
You guys lifted a restriction from my accounts and the transaction I’ve made is on hold. The issue with PayPal has been resolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Surat Thani, Surat Thani
Pending refund
Traverse City, Michigan
Problem getting my zoom connection with participants to go through accurately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Block account
Preferred solution: Apology
About
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Xoom is a company that provides money transfer services. It is very safe easy and fast to use company's service. Customers can send up to 2,999, get low fees and there are only four steps to send money. Xoom uses proven security technology, trusted banking partners and it is TrustE and VeriSign certified. Xoom allows to send money in such countries as Argentina, Canada, Dominican Republic, Germany, Ireland, Netherland, Philippines, United Kingdom, Australia, Chile, Ecuador, Guatemala, Italy, Nicaragua, Poland, Uruguay, Bolivia, Colombia, El Salvador, Honduras, Jamaica, Panama, South Africa, Brazil, Costa Rica, France, India, Mexico, Peru and Spain. Money recipients can get their money with a credit card, debit card or bank account.
Xoom is ranked 78 out of 253 in Cash Services category
USA, Europe
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