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Contact Xoom Customer Service

Xoom Phone Numbers and Emails

Toll-Free Number:

  • (877) 815-1531
Call customer service

Customer Service:

  • (415) 395-4225
  • +3 317 343 1047
    France
  • +49 693 807 9814
    Germany
  • +39 022 331 2012
    Italy
  • +3 170 700 6463
    Netherlands
  • +3 491 835 1055
    Spain
  • +44 207 949 4440
    United Kingdom

Xoom Email:

Customer Service
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Xoom Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    75% phone 25% email
  • The best phone number to call Xoom is 8778151531. 74% of consumers used this number to address their issues and concerns.

  • The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Xoom may ask you for the following information to identify you as a customer: email, first and last name or phone number.

View full overview ›

How to Contact Xoom?

Most Popular Number:

(877) 815-1531
Total calls: 333 Issues resolved: 15 Last call: Oct 20, 2025

Xoom offers multiple contact options to contact the customer service team to accommodate domestic and international inquiries. Reach them at 1-877-815-1531, a phone number that is completely toll-free. Similarly, Xoom customer care can be reached at 1-415-395-4225, solely dedicated to customer support. The company also offers country-specific customer support phone numbers, such as +44 207 949 4440 for the United Kingdom and +33 1 73 43 10 47 for France. The country-specific Xoom customer service numbers ensure that Xoom provides tailored and efficient assistance to its global clientele. The availability of multiple options to contact the company ensures that customers worldwide can easily reach out for assistance, demonstrating Xoom's commitment to providing accessible support to its diverse user base.

Xoom customer support is available throughout the week from 9 AM to 9 PM ET, providing customers with a window for assistance. While the customer service 24-hour support is unavailable, this schedule is designed to offer customers ample time to reach out for assistance during their daily routines. The Xoom customer service hours extended into the evening and weekends accommodate a wide range of time zones and work schedules, ensuring that customers can access support when it is most convenient. During the mentioned hours, call Xoom for any of your questions and problems - this includes translation inquiries, technical support, account management, fraud, prevention, and transaction verification, among other issues.

You also have the option to contact Xoom support by utilizing their email address, which is customerservice@xoom.com. Direct your email queries to the mentioned address or use the contact form available on the Xoom website. To view the contact form, head to the official Xoom website and navigate to the bottom, where you will see the "Email Us" option. Click on it, and you will be directed to a page to complete the form with your name and email address, select the reason for contacting Xoom, and share a brief description of the nature of your inquiry or issue. After filling out this form, go ahead and submit it. The customer service team will then review your submission and promptly respond with a potential assistance solution. The email contact method to reach out to the customer care team is a very user-friendly way to address any questions or concerns regarding Xoom's services.

PissedConsumer Club

Contact Information

Xoom Website:

Xoom Help Center:

Corporate Office Address:

PayPal Holdings, Inc.
425 Market Street, 12th Floor
San Francisco, California 94105
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 9:00am - 9:00pm

More contact details

Xoom Rating Based on 94 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Reliability
Website

Rating stats

Rating trend

How Good is Xoom's Customer Service?

Shaaron Hbp
Shaaron Hbp
Feels Disappointed | Aug 09, 2024

1 transaction made by me 2023 December 8 not received my receiver they still not solve the problem

Read full quote
Lorali Udl
Lorali Udl
Feels Neutral | Jul 04, 2023

Over all Xoom is a good group, I've always had good repore with Xoom . I'm having difficulties getting in contact with other apps so I wonder if it's my service provider.

Read full quote
Murrel Zwq
Murrel Zwq
Feels Disappointed | Feb 24, 2023

Pissed I was double charged $10.43 twice & now saying to wait for my money to be credited 2 weeks from now

Read full quote

Summary of Xoom Customer Service Calls

1.3K TOTAL
CALLS
05:00 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Xoom?

Payments and Charges Question:

  • “Payment delay”
  • “Wrong billing”
  • “Invalid Transaction if”

Request for Information Question:

  • “Information”
  • “I need help with additional documents”
  • “How can I recover my contacts”

Account Question:

  • “To close my account”
  • “Money did not go into my account”
  • “I don’t recive tha confimation code”

Activation/ Cancellation Question:

  • “Cancelation of transaction”
  • “Quiero cancelar las tarjetas de pago pues quiero ingresar otra no me deja gracias”
  • “Cancel my recent transaction”

Shipping and Delivery Question:

  • “Delivery of money!”
  • “Transfer not arrived”
  • “My money transfer said delay”

Return/ Replace Question:

  • “Change of home address”
  • “Change account details”
  • “Change a name”

Refund Question:

  • “I need a refund”
  • “Refund”
  • “I don't get my refund back”

Product/ Service Question:

  • “My husband is in nigeria I'm trying to send money to get products for me how can I transfer to bank account or PayPal account”
  • “Failure to send money to India”
  • “Recargue mi teléfono por error”

Staff Question:

  • “Customer service”
  • “Do you have services in Baranoa Atlantico Colombia”
  • “Customer service question”

Website/ Application Question:

  • “The Xoom website won't allow my money transfer to my bank.”
  • “I have problems sending money and entering the application”
  • “De posite dinero a mexico y no se los quieren dar qeria saber el motivo”

Cards Question:

  • “I want to know if I can tu send money to Mérida Yucatán but I have only the card number is for Banorte”
  • “Card”

Other Question:

  • “Sobre mi envío”
  • “Problem e we with a transaccion”
  • “Cambio de número de telefono”

Compare Xoom Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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