Xoom
Reviews and Complaints
Transaction
Transfer canceled
Preferred solution: Let the company propose a solution
User's recommendation: Get someone on the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with the money
Upset
Preferred solution: Full refund
User's recommendation: Never
Transaction delayed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my money
- Needless cancellation of straightforward transactions
Preferred solution: Full refund
I send money yesterday I just want to know what happened
Preferred solution: I just want to know where is it
Worst company ever
- Not worth it
Preferred solution: never ...done with this con company
My xoom aplicación is blocking and i don’t have any idea
Poor service, all telephone contact dialed 20x each had a recording "no one available to take your call"
- Easy when it works
- Horrible compliance customer care
- Are a ripoff chinese company
Preferred solution: Full refund
User's recommendation: for service I recommend phone assistance should not be on hold or unattended for at the least 5 minutes.
Refunds
- Never use again
Preferred solution: Full refund
Lies about where my money is
User's recommendation: Dont use xoom they lie they send emails stating they are going this or that but dont dont do them
Debolucion
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFRAUD I HAVE NO ACCOUNT WITH YOU. XOOM STOLE $2000 form my checking!!!
THIS IS FRAUD I DO NOT HAVE AN ACCOUNT WITH YOU
PLEASE CANCEL, REMOVE AND DO NOT USE MY EMAIL AGAIN EVER. I HAVE REPORTED THIS TO AUTHORITIES THIS IS FRAUD!!!!
DELETE MY EMAIL!! REMOVE MY NAME & EMAIL IMMEDIATELY!
IT HAS BEEN REPORTED TO THE AGENCIES AND ATTORNEY GENERAL REFUND MY $2000 STOLEN FORM MY BANK
THIS WAS FRAUD ON MY ACCOUNT
From: Xoom
Sent: Wednesday, June 17, 2020 5:13 PM
To: normanfaria@***.net
Subject: Your monthly statement
Here's your May 2020 statement
Statement Period
May 1, 2020 - May 31, 2020Xoom Account ID
normanfaria@***.net
Account Activity
Transaction:XTCSKFF9
Transaction date:May 07, 2020
Transaction type:Bank deposit
Recipient:Adeyinka Ramon
Paid with:Checking
Amount:2,000.00 USD
Transaction fee:4.99 USD
Total:2,004.99 USD
Transaction:09072****
Transaction date:May 07, 2020
Transaction type:Cash pickup
Recipient:Daniel Dwyer
Paid with:Checking
Amount:200.00 USD
Transaction fee:5.99 USD
Total:205.99 USD
Xoom sends account statements to help you stay on top of your activity, even if you haven't transacted in the past month. Xoom is required by law to send account statements.
If you have any questions or concerns about your account, read our Help Center article about Xoom account statements.
Check the statement for each payment source you used to see when it was debited or credited. If we charged you for a transaction that’s later cancelled, we’ll initiate a refund on or around the cancellation date.
Our error resolution procedures may vary depending on whether you send funds within the United States or internationally and whether you are claiming unauthorized use of your Xoom account.
Error resolution procedures may vary also depending on the funding source used for your transaction. The error resolution procedures described in this statement apply to transactions drawn on an asset account (e.g., a bank deposit account or debit card). For any transaction funded with a credit card, please see your User Agreement or contact us as provided below for more information regarding your rights in case of errors or questions about the transaction.
Error resolution notice for transactions drawn on an asset account (e.g., a bank deposit or debit card):
In case of errors or questions about your electronic transfers:
•Telephone us at (877) 815-**** (toll free) or +1 (41*) 395-****;
•Write to us at Xoom Customer Service, 425 Market Street, San Francisco, CA 94105 or
•Write to us through the Contact Us page.
Contact us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction on the statement or receipt.
We must hear from you no later than 180 days from the date we promised to you that funds would be made available to the recipient, as provided in your receipt.
1.Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information;
2.Tell us the dollar amount of the suspected error; and
3.Tell us either:
a.Your name, email address associated with your account or phone number; or
b.Each of the following:
i.The transaction number (we provide a transaction number on receipts, in statements and in your transaction history within your account); and
ii.The recipient's name, and if known, the telephone number or address of the recipient.
For transaction you sent within the United States, or any transactions sent within or outside the United States that you think involve the unauthorized use of your Xoom account, we will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.
For any transaction you sent outside the United States, other than unauthorized transactions as provided above, please see your User Agreement for more information regarding your rights in case of errors or questions about the transaction.
Please do not reply to this email.
We are unable to respond to inquiries sent to this address. For immediate answers to your questions, visit our Help Center.
Xoom is a service of PayPal, Inc., a licensed provider of money transfer services. All money transmission is provided by PayPal, Inc. pursuant to PayPal, Inc.'s licenses.
Copyright PayPal, Inc.
All rights reserved.
PayPal is located at 2211 N. First St., San Jose, CA 95131.
Preferred solution: Full refund
User's recommendation: THEY STOLE $2000 FROM MY CHECKING FRAUD!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaQuiero cambiar el número de teléfono
User's recommendation: Muy buen trabajo gracias
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