Anonymous
map-marker Atlanta, Georgia

WORST WORST WORST

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Before it was very good , after it became A PayPal Service, it became worst ...

they don't transfer as they advertise 4 Banking hours, now a days they were taking 4 business days to transfer . if we call them they will tell that they found irregularities in the senders bank account ...

what ????, i am using same bank account from since 3 years in XOOM , just to buy time they are telling bla bla bla..... Customer service also very rude and ofcourse they were very talent. if we send any email.

they will tell please call us, they dont want to share anything in written . God save XOOM

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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

The same situation happen to me as well.

Ewan Juo
map-marker Pasadena, California

Slowest option possible!

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Tried Xoom twice to transfer money internationally thinking that a bank account to bank account would be much faster than having my mother in law walk to the nearest Western Union and deposit it into my bank herself. It is not.

Both transfers have taken at least 3 days apiece (are they delivering the funds on horseback?) and require more paperwork than the IRS. I have now submitted the 9th document for a single transfer for free up the money that they are holding and have spent more than 4 hours on the phone with customer service. Next time I will just have to go old school and use Western Union.

I wish I had checked more reviews beforehand but couldn't find Google Reviews on this. I had trusted PayPal, but this is nothing like paypal...DO NOT USE THIS SERVICE

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Loss:
$160
Cons:
  • Repeated delays
  • Incompetent
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Reston, Virginia

Xoom Money Transfer Review

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Xoom is rediculous. Just use western union
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Reason of review:
Bad quality
Anonymous
map-marker Allentown, Pennsylvania

Xoom Money Transfer Review

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Horrible service, they lie about if you transfer money to an account and paying the fee with you debit card the transaction will be faster. Of course you are paying more money for the transaction but the money woouln't be in the account right the way. Liers. They take the money right the way from your account but if you cancel de service they do not reinverse you until 5 days later.
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Reason of review:
Problems with payment
Aziza Get
map-marker Hadley, Massachusetts

XOOM deteriorated service quality (?)

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After several months' of [IMO] good, simple & prompt service, starting in early November 2015 the process of transferring a small amount (USD 350) to a cousin in Latin America became a nightmare of grotesque proportions, involving their request of more information than an IRS agent would request upon suspicion of fraud! After an hour of attempting to bridge their unwarranted requests I gave up.... and do not plan to utilize XOOM's services in the future. It was an unwarranted and unnecessary nightmarish waste of time... surprising because until September 2015 NONE of such artificial impediments for the periodical transfer of a small gift to a needy family member were part of my experience with XOOM!!! strange change...???
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Loss:
$350
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Ghaziabad, Uttar Pradesh

Untrustworthy

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I had used Xoom in the past to transfer money to India. I tried it again today to transfer money to a Indian bank (Axis) that Xoom claims they transfer money instantly to. However right after I submitted my transaction, I was sent an alert notifying me of an unexpected delay in the processing due to a need for verification of my account. I have been using the very same account all along, and nothing has changed, so I fail to understand the sudden need for verification. Called the customer support but they kept repeating the same thing, and were of no help.(had a real had time understanding them, as they are based in Philippines). Xoom had the worst USD->INR exchange rate, and the only reason I chose to do business with them because they promised immediate transfer of funds, which wasnt true. Axis bank and a bunch of other money transfer services are offering as much as 1INR more on every USD than Xoom. Please stay away from these crooks, and save yourself the aggravation!
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Reason of review:
Order processing issue
Anonymous
map-marker Melbourne, Florida

Long time Xoom user fed up

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I have been using Xoom for at least five years and I am done with their new policies and constant locks and excuses why money cannot move. I transfer at least once a month and in the last 8 months they have locked my account three times.

Any transfer they deem out of the ordinary even to the same recipient 50 times in a row will flag your account. Now the fun starts when you get the non-English speaking Filipino operator who cannot ask questions in English or understand English answers.

I am used to the Filipino accents as I am married to a Filipino and send her money, when Xoom feels like letting me, at least once a month. I am actively looking for alternatives after years of great service I give up.

View full review
Cons:
  • Repeated delays
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Boca Raton, Florida

XOOM is run by idiots. Not trustworthy

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Xoom want to verify what you do with the US$100.00 you send to someone. They act like they are the IRS, the DEA. They just do this to keep your money for a few days so they can play. Never do business with them. Do not trust them. They are a bunch of idiots. They waste your time. I will never send money again with them. They spend money to get you as a customer, publicity everywhere, when you try to do business with them, they have so many rules that you go crazy. It smells like a RAT to me.
View full review
Cons:
  • Incompetent
Reason of review:
Problems with payment
Anonymous
map-marker Seattle, Washington

Verification is a huge joke.

April 2015

I sent some money with an amount of less than $500. I’ve been using Xoom for more than a year on the same recipient. For the first time, they called me for verification and asked for my Social Security, which I didn't give believing it was some scam. Therefore, I called them back and referred to the verification department. They asked me several questions for verification purposes that mostly doesn't make any sense at all.

Questions that make sense were:

How much money and the name of recipient

Questions that was more like a joke?

Nearest Cross-Street in the following choices? (The choices of streets were unfamiliar to me, so I gave them a main street although they keep pushing their choices)

My Relation to the recipient?

The nearest hospital in my location?

And many more that they keep pushing me all this questions until I threaten them to cancel the transaction and take my business elsewhere. Surprisingly, they hurriedly approved it.

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Reason of review:
Order processing issue
3 comments
Guest

They are asking questions from public records. Some records are misunderstood and misinterpreted.

Very annoying. Was asked to verify a new account after $500 had been transferred.

Complaining to PayPal. Xoom is a black eye.

Guest

was asked the purpose of this transaction. and the relationship to the recipient totally invasive and in professional.

I understand fraud prevention this is invasion of privacy. Don't be a fool and cave-in to these people

Guest
reply icon Replying to comment of Guest-1023603

they are out their mind is unreal how many times i send my inf my two foto I'd and my bank statement i sent honestly 100 times and they keep says they need more inf

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Anonymous
map-marker Albuquerque, New Mexico

Transfer took five days! And I Couldn't cancel.

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Send money to Honduras, they never said it was going to take 5 days for a transfer. Tried every day to cancel the transaction and they kept repeating the same thing to me. The transfer went through after I had sent money with WU in less than 10 minutes. I called them every day three times a days trying to cancel the transfer to no avail. The customer service agents say exactly the same thing and there is nothing for the consumer to do. What a terrible service, ripoff company. Nobody regulates this people, they take your money and don't accept responsibility for their incompetence. Will never use again.
View full review
Loss:
$300
Cons:
  • Incompetent
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Transaction REJECTED, appeal REJECTED

On August 6th, & again on August 7th 2014 I attempted to send a small sum of money, $25 US via XOOM to a friend in India as a present for his Anniversary. Xoom sent me an email telling me they needed me to call them for verification.

Some of the questions were reasonable: my email, spelling of the recipient's name, ect. some of their questions were NOT reasonable such as: How did I know this person? What was the purpose of the money? but I answered anyway.

In the end the Representative rejected my transaction saying that they did not allow money to go to a "third person" I guess his buying flowers for his wife would constitute "sharing" the money with a third person eh? What a *** excuse for a company. I can only surmise that because I chose to pay by debit card they weren't able to stick me with bogus charges like they have other customers who were foolish enough to link their accounts directly to XOOM. AVOID THIS COMPANY!

THEY ARE CROOKED AS THE DAY IS LONG!

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1 comment
Shakeia Glh

I've been denied doing business with Xoom and I'd like to know what terms have been violated. My name is Donnie Evans and you can reach me at devans552@***.com..I await your communication. Thank You

Curry Ghk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moreno Valley, California

Xoom - Customer Care Review

05/06/2014 I made a transaction using the application Xoom . This transaction was to Brazil to Bank Banco ITAU SA.. at 05/08 the transaction was REJECTED and I call for xoom customer service and someone told me that transaction was rejected because the Bank in Brazil didn't recognize the account. ..   So, I made a NEW transaction to a NEW bank CITIBANK and worked. And they debited from my bank Bank of America account ..   05/21 my money was debited again from my account, and after several calls to xoom they told me that first transaction was allowed ... And I became to argument with the customer in Brazil because he received the money suppose ...   and after days and days, more the 1 month after my first transaction he never received the money in his account. ..

I asked to Xoom to send me the receipts and they never sent me.. I did a lot of complain and calls and noone care about my situation. ..I wanna my money back

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Anonymous

6000$ fraud in account

Someone sent 6000$ to Philippines from my account without my knowledge. I did call the customer support and it took 2 hrs to get a representative.

Upon reaching a customer service agent i was kept on hold for 1.5 hrs. After explaining everything about fraud, they asked me 1 *** question that "do you have anyone in Philppines?" Oh boy, they are trying to see if someone i know in Philippines to take that money so that Xoom can get the transfer fee. On god! what a horrible service.

I finally called my bank they helped me in stopping the transaction for 6000$. Thanks to Bank of America.

I wish someone could ripoff this mess of so called XOOM. I will not ever use it again in my life.

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Loss:
$6000
1 comment
Elliemae Plr

Hi

How did u get ur money back? i called my bank of america CC they told me it all depend on Xoom now we cannot do any thing on this.

Dhruv Mehrotra
map-marker San Francisco, California

Beware of unanticipated fees

I used to think Xoom was an amazing service - at least up until I had my first experience with them. I transferred $2999 to my family outside the US using Xoom on March 19, 2014. The transaction ID was: X061xxxxxxxx3230. The good news is that the money did transfer in a timely manner. Bad news is that I got hit by unanticipated fees. Now for the details: At the time of the transaction I used a Xoom coupon (code: MARCHALONG) that advised me that there would be no charge regardless of whether I use a Credit card or my bank account to fund the transaction. Further, I was not made aware in advance that using the credit card to fund the transaction would cause the transaction to be seen as a "Cash Advance". I completed the transaction in good faith with the understanding that there would be no charge. Unfortunately, I was subsequently hit by a $89.97 credit card transaction fees. I reached out to xoom to resolve the situation (potentially canceling the credit card transaction and using my bank account to fund the transaction), but their customer service was curt and said they could do nothing about it since the transaction was completed. I also reached out to my credit card company and they advised me that the best recourse was to have xoom cancel the transaction and fund it by my bank account. However, given Xoom is unable to do so, I'm left with no choice but to complain here. I feel xoom could have done better by intimating me in advance of the transaction that this transaction would be seen as a "Cash advance" and that I would be hit by a CC transaction fees. Given they didn't do so and I placed the transaction in good faith, I got hit by the fees that I didn't anticipate coming.
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Loss:
$90
4 comments
Guest

Xoom is not paying good rates, also they limit the amount to send. Now there N number of Sites that allows transferring money, Better Compare before transferring, You can compare the Latest Rates using this website http://inr2day.com/remittance/usd-to-inr

Guest

While I understand, the frustration you ight have in not having the transaction reversed, I'm a little confused..on something....any cash payment made from a CC irrespective of what you might wish to call it (other than POS transactions) is usually termed a cash advance...Zoom is an intermediary service provider who helps with remittance. They do not fund the transaction itself.

So anything related to the source of your funds would be between you and your bank...I agree from a frustrated end customer stand point, zoom could have put a note to read that any withdrawal from your credit card is a cash advance, but that is not governed by zoom though and neither are they liable to let the customer know in advance.

Withdrawal of funds from credit cards is a privilege extended to the end customer by the lending bank and not zoom (this would have been a part of your primary card holder agreement)...

I did a similar transfer but the source of my funds was my bank account. I had the funds in my India account in less than 3 hours at the agreed rate and without any transaction fee (of course they make money on the exchange rate).

Dhruv Mehrotra

Nothing fishy about the amount i was sending. xoom recommended sending any amount below $3K for a first time sender w/o requiring additional paperwork.

Hence, $2999.

####

Also, an unrelated addition to this review - since business insisted they are correct, I went back to their website to show them what the interface looks like while trying to transfer. Here's what I saw: https://www.dropbox.com/sh/cp13n2ll3git89h/wVVxRJWyuN

Notice no where during any of the money transfer process was I ever given a forewarning about the CC fees or cash advance.

Guest

something fishy about the amount you were sending though

$2999? were you trying to get around some other charges or something because that's just a very bizarre amount to send why not an even $3000?

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Anonymous
map-marker Nashville, Tennessee

Dont trust the help centre

I accidentally send money from the wrong account where there were not sufficient money. I tried to cancel the remittance and remit again from right account but it did not let me. I called the customer support. Unfortunately at the time of creation of account I wanted to add my wife as a secondary user, but it put my wife's name as primary. So they said they need to talk to my wife. I told she is in cardiac care and can not talk, I can verify all the information because that info is mine. The phone, the email, the bank accounts, even the date of birth and SSN is mine. Yet they made me drive to the other city and talked to me wife, and then told her they can not help because the remittance was made.

What a bunch of jerks, don't you agree? They made me drive to other city, and they made my sick wife answer a long series of questions just to say they can not help. What is so confidential in saying "Once the money is transferred, it can not changed"?

Lie 1, the transfer was not made, and still not made. Lie 2, they said the supervisor will call within 2 hours, did not call. Lie 3, I will get a response to my email within 2 hours. The long list of lies can go on.

The help center is in Philippine, because I recognize the accent. They do not understand English, guessing what I was saying, and were randomly reading answers from a stack of cards.

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Loss:
$35
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