Xoom
Reviews and Complaints
WORST WORST WORST
Before it was very good , after it became A PayPal Service, it became worst ...
they don't transfer as they advertise 4 Banking hours, now a days they were taking 4 business days to transfer . if we call them they will tell that they found irregularities in the senders bank account ...
what ????, i am using same bank account from since 3 years in XOOM , just to buy time they are telling bla bla bla..... Customer service also very rude and ofcourse they were very talent. if we send any email.
they will tell please call us, they dont want to share anything in written . God save XOOM
Preferred solution: Deliver product or service ordered
Slowest option possible!
Tried Xoom twice to transfer money internationally thinking that a bank account to bank account would be much faster than having my mother in law walk to the nearest Western Union and deposit it into my bank herself. It is not.
Both transfers have taken at least 3 days apiece (are they delivering the funds on horseback?) and require more paperwork than the IRS. I have now submitted the 9th document for a single transfer for free up the money that they are holding and have spent more than 4 hours on the phone with customer service. Next time I will just have to go old school and use Western Union.
I wish I had checked more reviews beforehand but couldn't find Google Reviews on this. I had trusted PayPal, but this is nothing like paypal...DO NOT USE THIS SERVICE
- Repeated delays
- Incompetent
Preferred solution: Deliver product or service ordered
Xoom Money Transfer Review
Xoom Money Transfer Review
XOOM deteriorated service quality (?)
Preferred solution: Let the company propose a solution
Untrustworthy
Long time Xoom user fed up
I have been using Xoom for at least five years and I am done with their new policies and constant locks and excuses why money cannot move. I transfer at least once a month and in the last 8 months they have locked my account three times.
Any transfer they deem out of the ordinary even to the same recipient 50 times in a row will flag your account. Now the fun starts when you get the non-English speaking Filipino operator who cannot ask questions in English or understand English answers.
I am used to the Filipino accents as I am married to a Filipino and send her money, when Xoom feels like letting me, at least once a month. I am actively looking for alternatives after years of great service I give up.
- Repeated delays
Preferred solution: Price reduction
XOOM is run by idiots. Not trustworthy
- Incompetent
Verification is a huge joke.
April 2015
I sent some money with an amount of less than $500. I’ve been using Xoom for more than a year on the same recipient. For the first time, they called me for verification and asked for my Social Security, which I didn't give believing it was some scam. Therefore, I called them back and referred to the verification department. They asked me several questions for verification purposes that mostly doesn't make any sense at all.
Questions that make sense were:
How much money and the name of recipient
Questions that was more like a joke?
Nearest Cross-Street in the following choices? (The choices of streets were unfamiliar to me, so I gave them a main street although they keep pushing their choices)
My Relation to the recipient?
The nearest hospital in my location?
And many more that they keep pushing me all this questions until I threaten them to cancel the transaction and take my business elsewhere. Surprisingly, they hurriedly approved it.
Transfer took five days! And I Couldn't cancel.
- Incompetent
Preferred solution: Full refund
Transaction REJECTED, appeal REJECTED
On August 6th, & again on August 7th 2014 I attempted to send a small sum of money, $25 US via XOOM to a friend in India as a present for his Anniversary. Xoom sent me an email telling me they needed me to call them for verification.
Some of the questions were reasonable: my email, spelling of the recipient's name, ect. some of their questions were NOT reasonable such as: How did I know this person? What was the purpose of the money? but I answered anyway.
In the end the Representative rejected my transaction saying that they did not allow money to go to a "third person" I guess his buying flowers for his wife would constitute "sharing" the money with a third person eh? What a *** excuse for a company. I can only surmise that because I chose to pay by debit card they weren't able to stick me with bogus charges like they have other customers who were foolish enough to link their accounts directly to XOOM. AVOID THIS COMPANY!
THEY ARE CROOKED AS THE DAY IS LONG!
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Verified Reviewer | Moreno Valley, CaliforniaXoom - Customer Care Review
05/06/2014 I made a transaction using the application Xoom . This transaction was to Brazil to Bank Banco ITAU SA.. at 05/08 the transaction was REJECTED and I call for xoom customer service and someone told me that transaction was rejected because the Bank in Brazil didn't recognize the account. .. So, I made a NEW transaction to a NEW bank CITIBANK and worked. And they debited from my bank Bank of America account .. 05/21 my money was debited again from my account, and after several calls to xoom they told me that first transaction was allowed ... And I became to argument with the customer in Brazil because he received the money suppose ... and after days and days, more the 1 month after my first transaction he never received the money in his account. ..
I asked to Xoom to send me the receipts and they never sent me.. I did a lot of complain and calls and noone care about my situation. ..I wanna my money back
6000$ fraud in account
Someone sent 6000$ to Philippines from my account without my knowledge. I did call the customer support and it took 2 hrs to get a representative.
Upon reaching a customer service agent i was kept on hold for 1.5 hrs. After explaining everything about fraud, they asked me 1 *** question that "do you have anyone in Philppines?" Oh boy, they are trying to see if someone i know in Philippines to take that money so that Xoom can get the transfer fee. On god! what a horrible service.
I finally called my bank they helped me in stopping the transaction for 6000$. Thanks to Bank of America.
I wish someone could ripoff this mess of so called XOOM. I will not ever use it again in my life.
Beware of unanticipated fees
Dont trust the help centre
I accidentally send money from the wrong account where there were not sufficient money. I tried to cancel the remittance and remit again from right account but it did not let me. I called the customer support. Unfortunately at the time of creation of account I wanted to add my wife as a secondary user, but it put my wife's name as primary. So they said they need to talk to my wife. I told she is in cardiac care and can not talk, I can verify all the information because that info is mine. The phone, the email, the bank accounts, even the date of birth and SSN is mine. Yet they made me drive to the other city and talked to me wife, and then told her they can not help because the remittance was made.
What a bunch of jerks, don't you agree? They made me drive to other city, and they made my sick wife answer a long series of questions just to say they can not help. What is so confidential in saying "Once the money is transferred, it can not changed"?
Lie 1, the transfer was not made, and still not made. Lie 2, they said the supervisor will call within 2 hours, did not call. Lie 3, I will get a response to my email within 2 hours. The long list of lies can go on.
The help center is in Philippine, because I recognize the accent. They do not understand English, guessing what I was saying, and were randomly reading answers from a stack of cards.
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The same situation happen to me as well.