3.3K views
3 comments

April 2015

I sent some money with an amount of less than $500. I’ve been using Xoom for more than a year on the same recipient. For the first time, they called me for verification and asked for my Social Security, which I didn't give believing it was some scam. Therefore, I called them back and referred to the verification department. They asked me several questions for verification purposes that mostly doesn't make any sense at all.

Questions that make sense were:

How much money and the name of recipient

Questions that was more like a joke?

Nearest Cross-Street in the following choices? (The choices of streets were unfamiliar to me, so I gave them a main street although they keep pushing their choices)

My Relation to the recipient?

The nearest hospital in my location?

And many more that they keep pushing me all this questions until I threaten them to cancel the transaction and take my business elsewhere. Surprisingly, they hurriedly approved it.

Reason of review: Order processing issue.

Location: Seattle, Washington

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Guest

They are asking questions from public records. Some records are misunderstood and misinterpreted.

Very annoying. Was asked to verify a new account after $500 had been transferred.

Complaining to PayPal. Xoom is a black eye.

Guest

was asked the purpose of this transaction. and the relationship to the recipient totally invasive and in professional.

I understand fraud prevention this is invasion of privacy. Don't be a fool and cave-in to these people

Guest
reply icon Replying to comment of Guest-1023603

they are out their mind is unreal how many times i send my inf my two foto I'd and my bank statement i sent honestly 100 times and they keep says they need more inf

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